How to create a fishbone diagram

How to create and use the fishbone diagram.

Fishbone diagrams — also known as Ishikawa diagrams or cause-and-effect diagrams — were developed by Japanese organizational theorist Kaoru Ishikawa in the 1960s to measure quality control processes in the shipbuilding industry. Fishbone diagrams are a visual way to look at cause and effect. They are called fishbone diagrams because they have a similar shape to a fish skeleton.

Fishbone diagrams help the team to brainstorm potential causes of a problem or risk and sort them…